Refund & Return Policy – Dnessentia

Last Updated: May 2026

At Dnessentia, we strive to provide premium-quality fragrance products and excellent customer service. If you face any issues with your order, please review our Refund & Return Policy below.

1. Eligible Return Reasons

You may request a return or replacement if:

  • You received a damaged or leaked product
  • You received the wrong product
  • The product significantly differs from the description shown on the website
  • You received the wrong size or variant
  • You are not satisfied with the fragrance product received

2. Important Notice for Complaints

For complaints related to:

  • Damaged products
  • Empty packages
  • Missing items
  • Leakage during delivery

You must provide a clear unboxing video of the package.

Without an unboxing video, your complaint may not be accepted by our customer support team.

3. Non-Returnable Products

The following products cannot be returned:

  • Used or opened products
  • Products with broken seals
  • Customized or personalized products
  • Products purchased during sale or discount offers
  • Consumable products once opened

4. Return Conditions

To qualify for a return:

  • Products must be unused and in original condition
  • Original packaging, labels, and tags must remain intact
  • Return requests must be made within 3 days of delivery
  • Approved returns must be shipped back within 7 days

Replacement products are subject to stock availability.

5. Refund Process

To request a refund or raise a dispute, contact us with:

  • Order ID
  • Product images/videos
  • Detailed explanation of the issue

Contact Support

📞 WhatsApp: +91 xxxxx – xxxxx

Refunds will be processed only after product verification and approval by our support team.

6. Cancellation Policy

  • Orders cannot be canceled after 12 hours of placing the order
  • Customized orders cannot be canceled
  • Orders can only be canceled before dispatch
  • Dnessentia reserves the right to cancel orders due to pricing errors or stock unavailability

7. Contact Us

Dnessentia

🌐 Official Website
📧 Email: support@dnessentia.in
📞 WhatsApp: +91 xxxxx – xxxxx

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